Ticketing On Top Of Chat
Building support systems where Slack or Teams can be the front door without the backend turning into a knot.
Deepak Nayak
Lead Engineer at ClearFeed
I was the first engineer at ClearFeed, and that still describes the kind of work I enjoy most. Start with a fuzzy product problem, build the backend and integrations that make it real, then stay with it long enough to make it reliable for the people using it every day.

Based in Bengaluru, India
I like backend work with awkward edges, system boundaries that need care, and products people end up depending on every day.
Usually it is a product sitting in the middle of too many systems, some operational mess no one wants to think about, and a team trying to move quickly without making the whole thing fragile.
Building support systems where Slack or Teams can be the front door without the backend turning into a knot.
The kind of work where events, retries, SLAs, analytics, and awkward API edges all matter at the same time.
Using AI for classification, replies, and tool-driven actions with clear boundaries, not just text generation for its own sake.
Helping engineers get comfortable with ambiguous backend problems and eventually own the hard parts themselves.
ClearFeed
Mar 2024 - Present
I lead backend engineering here now. A lot of the work is still close to the metal: shaping agent workflows, reviewing tricky integration designs, improving internal engineering flow, and helping teammates turn messy requirements into systems we can ship and trust.
ClearFeed
Aug 2021 - Mar 2024
I joined as the first engineer and built the backend from scratch: ticketing on top of Slack and Teams, real-time sync with tools like Zendesk, Jira, and Salesforce, event pipelines for analytics and SLAs, and early AI helpers that could classify, respond, create tickets, and trigger actions across other systems.
JaanSay
Aug 2020 - Jul 2021
Part of a two-person tech team building a hyperlocal platform from scratch with Flutter, Node.js, Nginx, and a tiny DigitalOcean budget. We handled product work, deployment, scaling, and customer onboarding ourselves, so every technical decision had to be simple and cheap enough to live with.
3D Usher
Dec 2020 - Feb 2021
Built a geometry-aware instant quoting system for 3D manufacturing instead of the usual bounding-box shortcuts. I had to learn enough about materials, manufacturing constraints, and pricing logic to make the Three.js interface and quoting flow produce numbers customers could actually trust.
Dreamsoft Innovations
Apr 2020 - Oct 2020
My first serious production work. I built the Flutter side of a kids' digital library app, handled responsive UI across devices, and wired Flutter into a Unity-based story engine so the app experience and backend stayed in sync.
Notes on backend engineering, AI workflows, product building, and the parts of the job I keep coming back to.
Mar 31, 2026 | 4 min read
What I learned building a Teams integration for a real product, without pretending it is just one API and one happy path.
May 05, 2025 | ClearFeed
A practical guide I wrote at ClearFeed on how engineering teams can test Slack apps without stepping on each other.
Aug 22, 2024 | 6 min read
How I took a deployment process with too many AWS-specific paths and turned it into one Slack-first release flow that people could actually use.
Say Hello
I am based in Bengaluru, India. I like difficult engineering problems, small teams with trust, and products that become part of someone's daily work.
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